KUWAIT CITY, March 25: Academics at the Kuwait University and the Public Authority for Applied Education and Training (PAAET) have agreed that the term “The system is not working or is disrupted” is a problem has become frequent in recent times in a number of ministries, and called on the government to develop the electronic devices and operating systems in the ministries which some employees deliberately disable because they want to get relief from work pressure or other reasons, reports Al-Qabas daily.
They have demanded the development of questionnaire forms in government institutions, which provide services to citizens, to measure the satisfaction of citizens with these services. A professor of education technology at the Faculty of Basic Education, Dr Badr Al-Khudari said the government agencies spend large sums on the development of devices and systems in order to complete transactions quickly, but when one enters the ministries of Social Affairs and Labor or the Ministry of Interior, the Kuwait Municipality, Housing, Education or other places we hear the same story “System is not working or disrupted”, especially during the early hours of work and near the end of duty hours.
“We have heard a lot about e-government, but when applying for transactions, we find every citizen or resident carrying 30 papers to complete the transaction, in addition to some employees send him to the typists in order to print certain documents and when he returns he hear the same words” system disabled, “wondering” “Electronic devices and systems cost large sums of money, however nothing seen on the ground.”
In turn, a professor of management at the College of Business Studies, Dr Mohammed Al-Watiyan said that there are some government agencies still operating the old manual system, which wastes time and effort, and this confirms that we are still late.
He added that the government does not measure the satisfaction of citizens for the services they provide them, stressing that the problems facing citizens during completing their transactions due to the employee does not want to work, because he is lazy and evade the performance of his work, or argue that “The System is not working”. Meanwhile, the Dean of the College of Graduate Studies at Kuwait University recently received a visiting professor Cherukuri Harischandra who was in the college to evaluate the Mechanical Engineering program.
The meeting was held in the presence of the Vice-Dean for Academic Affairs Professor Khalid Jabr Al-Fadhalah, Vice-Dean for Students Affairs Professor Faisal Al-Kandari, and Director of Mechanical Engineering Program Dr Ammar Al-Sairafi.