Gulf Bank Introduces a Comprehensive Digital Library Covering Its Entire Range of Products and Services

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Kuwait City, Nov 25: The initial tangible result of the first edition of the Fekrety Innovation Competition

Mai Al-Owaish: We are enthusiastic about fostering innovative and creative concepts, striving to deliver top-notch products and services to our customers.

In its ongoing commitment to digital leadership within the banking industry and the delivery of top-notch services to its customers, Gulf Bank has revealed the launch of a digital library. This library is poised to serve as the primary repository for information about the bank’s products and services, representing a key component of the extensive digital transformation the bank is actively pursuing across diverse sectors and business realms.

This initiative represents the initial tangible result of the first edition of the Fekrety Innovation Competition, initiated by the bank earlier this year for its employees. The new library, designed to replace the bank’s products and services documents, adopts a digital and dynamic format with enhanced features providing a unified experience across channels.

These improvements aim to streamline the tasks of employees in branches, customer care center, and sales teams, empowering them to deliver superior customer service. Additionally, the library offers Gulf Bank employees access to valuable educational material aligned with the bank’s digital transformation strategy.

Mai Al-Owaish, Chief Data and Innovation Officer at Gulf Bank, conveyed appreciation to the employees for their inventive ideas and innovations. She praised the diverse teams within Gulf Bank for their valuable contributions to transforming these ideas into reality, highlighting the bank’s dedication to cultivating innovation within its workforce. Al-Owaish underscored the pivotal role of the Fekrety Competition in offering employees a platform to express their ideas, implement innovations, and bring about positive and meaningful change, aligning with the bank’s 2025 strategy and Kuwait Vision 2035.

Al-Owaish also emphasized the bank’s commitment to fostering innovation without constraints, even when ideas are in their early stages. The Innovation Office supports employees in developing and refining their concepts, aligning them with customer expectations and facilitating the creation of easily accessible innovative services that bring value to Gulf Bank customers.

Recognizing Gulf Bank’s abundant human capital and the wealth of talent and expertise across various fields, Al-Owaish stressed the importance of leveraging these capabilities to unlock ideas and innovations. She emphasized the collective commitment of different departments, employees, and officials within the bank to provide the best products and services to customers.

Al-Owaish concluded by reaffirming Gulf Bank’s leadership in successful digital transformation, characterized by delivering technological solutions, promoting outstanding employee performance, and adhering to international standards in risk management practices.

Gulf Bank’s vision is to be the leading Kuwaiti Bank of the Future. The Bank is constantly engaging and empowering its employees as part of an inclusive and diversified workplace in recognition of every employee’s role in delivering customer excellence and serving the community at large. With its extensive network of branches and innovative digital services, Gulf Bank is able to give its customers the choice of how and where to conduct their banking transactions, all while ensuring a simple and seamless banking experience.

Gulf Bank is committed to maintaining robust developments in sustainability at environmental, social and governance levels through diverse sustainability initiatives, strategically selected to benefit the Bank both internally and externally. Gulf Bank supports Kuwait Vision 2035 “New Kuwait” and works with various parties to achieve it.

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