KUWAIT CITY, Oct 30: Warba Bank, a leading Islamic bank in Kuwait, has partnered with Diebold Nixdorf, the world leader in driving connected commerce, to elevate the consumer experience at the ATM with secure, convenient and reliable solutions. Through this new partnership the bank will replace its current ATM fleet with the latest technology from Diebold Nixdorf which includes, cash dispensing, as well as cash deposit ATMs. The updated fleet of ATMs, which will be rolled out across Warba Bank branches and pubic locations in Kuwait, enable consumers to complete cash deposit transactions as well as cash withdrawals at any time of the day, at the ATM. Diebold Nixdorf’s latest ATM solutions play an integral part of the Bank’s strategy to enhance its digital infrastructure by providing the most innovative solutions in the market to customers.
Over the three months, the bank will replace its existing ATM fleet with Diebold Nixdorf’s latest ATM solutions, to provide an elevated consumer experience. Commenting on the new partnership, Shaheen Hamad Al Ghanem, CEO at Warba Bank said “We are delighted to be partnering with Diebold Nixdorf to provide the latest ATM technology and security to our customers. This is a long-term strategic partnership that will support our ATM growth strategy in the years ahead.”
The new ATMs are designed to the highest international standards of security and functionality. They are equipped with Diebold Nixdorf’s terminal software suite, to ensure reliable, efficient and uninterrupted experiences for consumers. Furthermore, all ATMs have installed anti-fraud and anti-card skimming programs to ensure the highest level of security for Warba Bank customers.
The bank is confident that these new machines will play a key role in providing high quality services to their expanding customer base.
“We’re delighted to work with Warba Bank to help further elevate the consumer experience in-branch and at the self-service channel,” said Habib Hanna, managing director, Middle East, Diebold Nixdorf. “As banks continue to migrate more transactions to digital channels, our market-proven systems, software and services will deliver improved operational efficiencies for financial institutions and enhanced experiences for consumers.”
The new machines provide leading interactive services and are tailored to assist customers with special needs in completing cash deposits and withdrawals. Diebold Nixdorf’s local partner in Kuwait, Axis Solutions, will be providing maintenance services to ensure the solutions are operating at maximum availability and deliver a vastly improved level of customer service.
Warba Bank is continuously developing its offerings for customers by investing in the latest global technology developments aimed at enhancing the customer experience and providing a wide array of services to meet ever-evolving customer needs.