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MEW Customer Service Dept receives ISO 9001 certificate
KUWAIT CITY, March 22, (Agencies): Acting Undersecretary of the Ministry of Electricity, Water and Renewable Energy (MEW) (Eng.) Khalifa Al- Furaij said on Tuesday that the ministry is working on increasing water production capacity of 900 million imperial gallons per day by 2030. This came in a statement following a press conference held on Tuesday, on the occasion of World Water Day, titled (Groundwater: Making the Invisible Visible).
“This global event is an opportunity to raise awareness of the importance of clean water and call for the preservation and sustainability of water resources”, Al-Furaij said. He indicated that water supplies in the country is safe during the coming months, with the ministry’s preparation to operate the desalination units before the summer. Regarding the underground water, Al-Furaij pointed out that while the world suffers from over-exploitation and pollution in most countries, Kuwait paid great attention to the issue of water and worked to find a permanent source for it through desalinating seawater in order to preserve the underground water resources, he stressed. The total water production capacity is 688 million imperial gallons per day, while the daily consumption rate is 507 million imperial gallons, while Capita share of fresh water has doubled over the past 35 years to reach 96 imperial gallons per day, he explained.
On her side, the Assistant Undersecretary for Water Operation and Maintenance, Eng. Maha Al- Asousi, said in a press statement that water was recently delivered and to blocks 4, 5, 6 in Abdullah Al-Mubarak area, and work is underway to deliver it to the remaining blocks. Al-Asousi indicated that water is being delivered to the East Taymaa project and to 171 houses in Abu Halifa project. In other news, Director of Customer Service Department at the Ministry of Electricity, Water and Renewable Energy Eng. Falah Al- Mutairi says the Customer Service Department obtained the ISO-9001 certificate on Tuesday for quality control at the level of services provided by its offices throughout Kuwait, reports Aljarida daily. In a press statement, he revealed that the certification is the outcome of two years of continuous work to improve the services provided by the ministry to customers at all levels.
Eng. Al-Mutairi explained that the Customer Service Department has been working since 2020 to improve the performance in customer service offices, in addition to automating the services provided on the ministry’s website and on the mobile applications. It sought to improve the work performance in its offices, and overcome the difficulties facing the customers and the employees entrusted with providing services. He said, “The department was also keen to launch a hotline service on the number 153 for customer services management to facilitate all the services it provides through the phone. This service has become an essential pillar in managing, facilitating and completing transactions for customers”. Eng. Al-Mutairi stressed that the Customer Service Department, during the last two years, coordinated with those in charge of quality assessment. Based on the directives of the ministry’s leaders, it managed to overcome the obstacles”.
He affirmed the keenness of the department to speed up the pace of administrative work, adding that these efforts culminated in granting the Customer Service Department the ISO 9001 certificate to control quality and raise its level. Eng. Al-Mutairi said, “This motivates employees in the sector to exert more efforts in customer service, provide high-quality administrative services, and strive continuously towards a modern government administration with firm foundations and practical steps that ultimately lead to work satisfaction at both the theoretical and applied levels”.
He added that the ministry is currently conducting a comprehensive survey of all sectors – residential, governmental, commercial, agricultural and investment – to follow-up those who are late in paying their debts and oblige them to pay or else the services will be cut for them. Kuwaiti Deputy Prime Minister and Minister of Oil, Electricity, Water and Renewable Energy Dr. Mohammad Al-Fares affirmed last week that Kuwait has all necessary components to achieve its aspirations for Kuwait’s 2035 vision under the directives of His Highness the Amir Sheikh Nawaf Al-Ahmad Al-Jaber Al-Sabah. This came in a visual presentation given by Minister Al-Fares to the National Assembly during its complementary session. He explained that Kuwait’s developmental journey is challenged by great obstacles, illustrating that this calls for comprehensive reformative action and a national strategy to ensure sustained development.
It also requires a sense of awareness, responsibility and cooperation between the legislative and executive authorities. Dr. Al-Fares delved into the challenges posed by the Coronavirus pandemic proposed, slow economic recovery and fluctuation in oil prices, which have all taken their toll on the national economy. The Minister of Oil illustrated that the government work plan is comprised of four main axes, the first relates to economic recovery, the second revolves around reshaping the public sector, whereas the third concerns the development of human capital and the fourth relates to improving the infrastructure and employing the use of renewable energy.
A number of executive initiatives with set timetables, objectives and indicators that are periodically monitored, are planned for each of the four axes, Minister Al-Fares added. He noted that His Highness the Amir’s unprecedented directives of initiating national dialogue between the two authorities paved the way for further collaboration and created a positive atmosphere for more development.