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Monday , January 30 2023

Ford Mideast reaffirms commitment to Kuwait’s customers

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Ford officials during the news conference
Ford officials during the news conference

 KUWAIT CITY, Aug 8: Ford Motor Company said it is committed to growing its business in Kuwait and most importantly, better serve Ford and Lincoln customers with the best brand representation, at a news conference held earlier today. Speaking to the local news media in Kuwait, Kalyana Sivagnanam, Marketing, Sales and Services Vice-President, Ford Middle East and Africa, said: “Kuwait is an important market for Ford in the Middle East and we are committed to serving the Kuwaiti market and our customers.

“Ford Motor Company has terminated its dealership agreement with Arabian Motors Group WLL for the Ford and Lincoln brands in Kuwait effective July 27.As we expand our businesses in the Middle East, offering our customers in Kuwait world class products and a best in class ownership experience remains Ford’s top priority, and we believe that Alghanim Auto will bring their expertise in automotive retail and excellence in customer satisfaction and services to help us further grow the Ford business in Kuwait, in line with the industry.”

Ford has been in a contractual relationship with Alghanim Auto as an importer since March 27, 2016. Alghanim Industries is one of the largest privately- owned and professionally managed companies in the region that enjoys an exceptional track record of success in automotive distribution, sales and service, as well as being a market leader in almost every sector in which it operates.

Thierry Sabbagh, Ford Middle East’s managing director added: “We are confident that Alghanim Auto are the right partner for the Ford brand moving forward and to help us deliver a best in class ownership experience in Kuwait. “We are fully committed to provide the sales and service support our Kuwaiti customers need and are working closely with our new importer, Alghanim Auto, to deliver what our customers want: great products and services at great value for money,” he explained.

Ford officials reiterated the fact that Ford and Lincoln customers can purchase Ford products as well as get their vehicles serviced by Ford trained technicians and service advisors as well as purchase original Ford and MotorCraft® parts from Alghanim Auto’s dedicated showroom and service center in Al Shuwaikh. Ford also clarified Alghanim Auto is the only importer authorized by Ford Motor Company to perform warranty repairs for Ford and Lincoln vehicles in Kuwait, and that customers with Ford or Lincoln Extended Service Plans™ will be able to fulfill their contracts only at Alghanim Auto.