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Monday , October 21 2019

Chaos at PACI office – Expats paying for mistakes of employees

Visitors complain of never-ending wait for their turn

KUWAIT CITY, May 15: In contrast to the desired objective of the decision to cancel the residence sticker on the passport which was implemented March 10, 2019, it appears the decision has failed to eliminate bureaucracy and this is evidenced by the huge crowds of people making a beeline to the Public Authority for Civil Information in South Surrah.

The severe congestion is seen on a daily basis as people face difficulties either to renew the cards or correct the names in either Arabic or Latin at a time when the concerned authorities are unable to resolve the issue it is the expatriates who have to stand in long queues for long hours pay the price. To add insult to injury the residence departments in the six governorates charge the fees twice for the errors committed by the employees.

The daily met several people inside the PACI building in South Surrah and almost everyone complained about their tragedy. Ahmed Ibrahim, an Egyptian said he has been visiting the residence affairs administration to correct the mistake in his name in English. He added that he performs the Fajr (dawn) prayers and heads to the Civil Information Center and back the residence affairs at five in the morning and wait in a long queue before the start of official hours at 10 am, adding: “We pay for the mistakes of employees.” For his part, Syrian Bassam Ahmed said: “When we heard about the cancellation of the stickers from passports, we were pleased that the procedures we face to end such transactions will be easier but the situation has worsened and the overcrowding is a testimony.”

By Muhammad Ghanem Al-Seyassah / Arab Times Staff

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