Dear Arab Times, In 2022, I booked four airline tickets through a travel agent here in Kuwait. However, the airline was subsequently grounded, and to this day, the travel agent has not refunded the payment, a substantial sum that has put a real strain on us. Despite countless attempts to claim our money, we’ve been met with silence and inaction. How can we finally get justice and recover what’s rightfully ours?

Thanks in advance
Name Withheld

Booking tickets through a travel agent can be convenient and time-saving, especially for complex itineraries or multi-city trips. Agents offer expert advice, access to special deals, and can assist with changes or problems during travel. They may also provide package deals combining flights, hotels, and transfers at lower costs.

On the downside, agents may charge service fees, cause delays in refunds, and limit your control over bookings. Transparency can be an issue, and if the agent is unreliable, recovering money can be difficult.

Getting a refund for a ticket booked directly on an airline’s website is usually straightforward. Simply log in to your account, locate your booking, and follow the airline’s refund or cancellation process

However, if a travel agent refuses to issue a refund, here is a step-by-step guide to help you recover your money

Tip: Some passengers succeed faster when they also raise the issue publicly (e.g., social media tagging the airline/travel agent) while continuing the official complaint path.

For more legal queries, visit our legal section. For new queries, feel free to email us [email protected]