KUWAIT CITY, Sept 5: The system for tracking messages and postal shipments malfunctioned due to a glitch in the automated system on the ministry’s website, reports Al-Qabas daily quoting sources from the State Ministry for Services Affairs.
Sources said this completely froze access to postal shipping information for thousands of citizens and expatriates, indicating that the service has been suspended for more than one week.
On the other hand, sources said the technical sectors were alerted to address the defect in the automated system for tracking mails on the website. Sources affirmed the Postal Sector paid attention to the need to fix the glitch as soon as possible to enable customers to track mails and shipments.
Sources added the ministry has allocated a service for customers to obtain information about their shipments through correspondence and WhatsApp, stressing the defects will be fixed within one week.
Meanwhile, telephone Services Director for Jahra Governorate at the State Ministry for Services Eng Mussa’aed Al-Azmi stressed that the capacity of the new communication center at Jahra is 30,000 lines while the number of subscribers is 16,000, reports Al-Qabas daily. Al-Azmi pointed out that Undersecretary of the ministry Eng Khuloud Shehab issued a decision on July 15, 2019 to form a team tasked to respond to complaints, deal with them and solve them as soon as possible. He said the complaints are received either through social media site or directly at the ministry