KUWAIT CITY, Oct 12: The Kuwait Municipality has officially launched the updated version of its  "Baladia 139" (Municipality 139) application, a digital platform designed to streamline public complaints and strengthen communication between the municipality and the public, according to a statement by Mohammad Al-Sandan, the Municipality’s official spokesman and Director of Public Relations.

Speaking to KUNA on Sunday, Al-Sandan highlighted the app’s success in electronically monitoring complaints and improving service efficiency across all six governorates. He emphasized that the new version aims to accelerate the complaint-handling process, ease the burden on customers and service centers, and contribute to Kuwait’s ongoing digital transformation efforts.

“The speed of response and resolution depends on the type of complaint,” Al-Sandan explained. “Some issues were addressed in record time — less than four hours — while others may take up to 72 hours at most.”

Al-Sandan pointed out that the app was designed to be simple and fast for users. “The user selects the type of complaint, takes a photo of the violation along with its location, and submits it. Once processed, they receive a notification with a photo confirming the location has been addressed.”

Beyond facilitating complaint submissions, the application also serves a supervisory role. It enables municipal inspectors and supervisors to track and respond to reports, while providing department and branch managers with a dashboard to monitor performance metrics, completion speeds, and monthly statistics categorized by report type and resolution time.

Al-Sandan affirmed the Municipality’s commitment to continuously enhancing the app to raise the quality of services provided to both citizens and residents. “Kuwait Municipality is working to improve the application in a way that aligns with our goals of efficiency and quality service delivery,” he noted.

He added that the initiative reflects the Municipality’s broader strategy of digital transformation, which focuses on minimizing in-person visits, increasing operational efficiency, and leveraging technology to save time and effort for both the institution and the public.