MoC blocks defaulters’ service, seeks legal help to collect dues

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Subscribers urged to pay bills via ministry’s website

KUWAIT CITY, Oct 28: Hundreds of citizens and residents were surprised by a block placed on them in the Ministry of Communications that prevents them from conducting any of their transactions in the ministry. This is because the ministry has resumed legal procedures by filing cases against customers, in both private and commercial housing, who have failed to settle their telephone bills, following the return to normal life, reports Al-Rai daily. According to an official source, the ministry, prior to taking the legal procedures, urges subscribers to pay their telephone bills.

In the event of non-payment, the ministry will automatically disconnect the service in accordance with the procedures followed in this regard. A first warning message is sent to the landline, followed by a second warning message. Then the service is disconnected, and the legal affairs department is addressed to take the necessary action. The source revealed that the bill limit is KD 50 for home landlines, and KD 100 for commercial landlines.

Installments
He indicated that the landlines of those who have agreed to pay the bill amount in installments will be automatically disconnected if the payment of the installment is delayed by a month, adding that telephone service will be disconnected for those who delay in paying annual subscriptions for a period of six months or more, for the category of home and commercial landlines for non-Kuwaitis, and commercial landlines for Kuwaitis, with every automated disconnection process.

The source called on subscribers to ensure they are committed to paying the ministry’s dues before a block is placed on them which will prevent them from conducting any transaction in the Ministry of Communications until the court ruling is issued and the block is lifted on them. He stressed that subscribers can pay their bills via the ministry’s website – www.moc.gov.kw or via the official website of the State of Kuwait – www.e.gov.kw. They can inquire about their accounts by calling the hotline No. 123. In this regard, some subscribers whom the daily met at one of the telephone exchange offices, expressed their dissatisfaction with this measure, as it has stopped their interests and their work in the ministry.

They insisted that the ministry did not send them warning messages, or that whoever answered the phones in their homes may not be one of the stakeholders, such as domestic workers, children, or others. They asked, “Why does the ministry not send warning messages to subscribers’ mobile phones just in case the person concerned does not answer the landline? Or why not send it to the e-mail or through the application “My ID” or “Sahel”? This is done by updating the data of its subscribers”.

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