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Saturday , January 16 2021

MEW starts receiving visitors at its customer service offices

Morning, evening shifts in all governorates

KUWAIT CITY, Nov 2: After a six-month hiatus, the Ministry of Electricity and Water on Sunday started receiving visitors at the customer service offices in the six governorates during morning and evening shifts. One office each has been allocated in each governorate as a first step preceding the return to work in the 36 offices in various parts of the country, reports Al-Qabas daily.

All customer service offices had stopped receiving visitors during the total lockdown in May. They had reopened their doors with the return of the official working hours, but continued not receiving visitors throughout the last period. According to informed sources, this step aims to relieve the visitors and facilitate their transactions, especially the elderly who are not able to deal with online services.

Pressure
The sources said reopening the offices would also relieve the pressure faced in the ministry’s head office, where about 150 to 200 visitors are received each day since the door for reservation was opened after the employees returned to work.

They indicated that this number was mostly related to visitors with transactions in the customer service sector, which is what led the ministry to take the decision to reopen offices to make it easy for them and preserve their health. The sources explained that the new step will be carried out with the same system currently in place in the ministry in terms of booking an appointment in advance and adhering to all precautionary measures.

There are strict instructions concerning the need to ensure only 50 percent of the employees are present in those offices at a time, and that the distance between the employees is not less than two meters.

Also, the employees and visitors will be expected to wear masks even though the ministry installed glass separating barriers on Friday evening. The step would also help in enhancing the collection of the ministry’s dues from clients, which is something the ministry focuses heavily on, especially since the collection process witnessed a significant decline during the COVID-19 peak period from March to July end. This was due to the closure of all offices and companies taking readings from work, and failure of customers to pay the bills during that period.

Collection
The sources indicated that the collection process began to recover significantly with the adoption of many measures early August to facilitate the payment process electronically and encourage customers to do so, which will also increase with the start of office work.

They said visitors can complete many transactions, most notably the entry of readings and payment invoices, consumer input and consumer output as well. On the other hand, the Ministry of Electricity and Water announced that its maintenance teams this week started maintenance works in some secondary substations in four governorates – Al-Asimah, Hawalli, Mubarak Al-Kabeer and Farwaniya.

This could cause disconnection of electricity during different periods depending on which station is being worked on. The six offices that will start work are Al-Siddiq office, Hawally office, Farwaniya office, Jahra office, Qurain office, and Fahaheel office Precautionary measures to be adhere to are – 1. Advance reservation 2. Wearing a mask 3. A distance of two meters between each employee 4. Glass partitions Services available in offices are – 1. Entering the readings 2. Pay bills 3. Entering consumers and excluding them in the ministry’s system.

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