Has Your Civil ID Address On Kuwait Mobile ID Disappeared? Here Is How To Restore It

02/08/2025

Has Your Civil ID Address On Kuwait Mobile ID Disappeared? Here Is How To Restore It

What could be the reason for the sudden removal of the PACI address from the Mobile ID for all tenants?

The removal of a PACI-registered residential address from a tenant’s Mobile ID can occur due to several administrative or regulatory reasons, particularly in light of recent updates to Kuwait’s residency and civil registration procedures. The most probable causes include:

1. Absence of a Valid Lease Document:

PACI requires a valid, signed rental contract in the tenant’s name, reflecting current ownership details. If such a document is missing, expired, or not updated following a change in property ownership, PACI may remove the address during its periodic database audits.

2. Non-compliance with Documentation Requirements:

According to recent PACI guidelines, the following documents are essential for address registration:

A valid lease agreement in the tenant's name
The PACI (serial) number of the apartment
A copy of the building's ownership deed (waseeqa)

Failure to submit any of the above may result in the automatic deletion of the address from the PACI system.

3. Change in Ownership or Property Status:

If the property ownership was transferred but the previous landlord failed to properly update the PACI records or submit the relevant documentation, PACI may have deactivated the existing address entries for compliance reasons.

4. Scheduled Demolition or Evacuation of the Building:

If the building has been reported as scheduled for demolition or declared uninhabitable, PACI has the authority to deactivate associated address records.

Legality of Action:

Yes, PACI is within its legal and administrative rights to remove address records that do not meet updated regulatory standards. This action is not considered a landlord-imposed removal but an enforcement of administrative procedures. Regular rent payments alone do not constitute a legal basis for retaining PACI registration if the contractual and documentary requirements are not fulfilled.

How to Update your new address

PACI has introduced a new e‑service on the unified government Sahel app, allowing expatriates to change their Civil ID address without visiting an office. This development streamlines the process and reinforces compliance with Kuwaiti residency regulations

Step‑by‑Step Procedure

Log in to the Sahel app.
Navigate to Services → Public Authority for Civil Information.
Select Personal Services → Address Change for Non‑Kuwaiti.
Input your PACI unit number, and upload the following:
Current rental contract in your name
Proof of property ownership or tenancy
Passport copy
Lease certificate or NOC, if applicable

For more legal queries, visit our legal section. For new queries, email us at [email protected]