KUWAIT CITY, Nov 10: Faisal Al-Ansari, Director of the Commercial Control Department at the Ministry of Commerce and Industry, confirmed the activation of an electronic system for monitoring complaints related to car repairs and spare parts, particularly those concerning maintenance. This system is a joint initiative between the ministry and the Technical Inspection Unit at the General Traffic Department in the Ministry of Interior. Al-Ansari told the daily that the new system for handling vehicle-related complaints will allow individuals who have grievances concerning repairs or spare parts purchases for their vehicles to submit them electronically to the ministry.

The assigned inspector will then review the complaint and forward it through the automated system to the Technical Inspection Department for verification and follow-up. He said the ministry held a meeting last Thursday, chaired by acting Undersecretary of the ministry Marwa Al-Jaidan, with representatives from the Technical Inspection Department in attendance, to discuss the new electronic mechanism for receiving and tracking complaints between the two entities, with the aim of improving response times and service quality.

In another development, Al-Ansari revealed that joint campaigns are being carried out between the Commercial Control Department and the Ahmadi and Farwaniya Criminal Investigation Departments to crack down on violating establishments. He stated that the department recently closed several establishments, including food outlets, barbershops and massage parlors, for violating commercial and health regulations and for possessing counterfeit or expired products. He emphasized that inspectors continue to conduct field campaigns to detect violations and safeguard consumers from any breaches of laws and regulatory instructions.