KUWAIT CITY, Feb 20: For the sixth time, Zain, the leading telecommunication company in Kuwait, was awarded ‘Best Mobile Operator’ and ‘Best Internet Service Provider’ in Kuwait for the year 2017 from Service Hero, the creators of Kuwait’s only customer satisfaction index. The company ranked first among the telecommunications sector in two categories for achieving the highest customer satisfaction scores by providing the best quality service standards.
The awards ceremony, held in Symphony Style Hotel, witnessed the attendance of many private sector leaders from across various fields. The award came after an in-depth evaluation by an independent advisory council, which recognized Zain’s role in launching advanced programs and exceptional promotions for its customer base, as well as playing a leading role in the development of the telecommunications sector.
Zain received the ‘Best Mobile Operator’ award and ‘Best Internet Service Provider’ award for achieving high rates of customer satisfaction. The recognition from Service Hero for the sixth time demonstrates Zain’s commitment in providing its customers with the highest levels of service.
Service Hero has appointed an Independent Advisory Council comprised of academic institutions as well as leading business professionals. As a neutral panel of experts, the Council’s function is to supervise the assessment and ensure fair and empirical results that adhere to all procedures and norms.
This award reinforces Zain’s commitment in maintaining the values of its brand. The company is motivated to continue its pledge in providing exclusive services to meet the needs of its customers as well as to facilitate their personal, professional, and business needs.
Service Hero was established by a team of professionals keen on identifying companies that are service leaders in their market. This team is backed by an advisory council that is academic and independent, which assures results that are impartial, objective and accurately reflect people’s preference. Service Hero’s main goal is to measure the satisfaction level in the market by real consumers in order to help and empower companies to improve their service levels.