New service to check traveler, visitor ‘satisfaction’ at airport

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Quality control department set up: DGCA

KUWAIT CITY, July 7: The Directorate-General of Civil Aviation has launched a new service to measure the satisfaction of passengers and visitors to the Kuwait International Airport, as part of its plan to keep pace with open skies, reports Al-Qabas daily. Deputy Director-General of Kuwait International Airport Affairs Saleh Al-Fadaghi told the daily that the new service aims to monitor the observations of travelers and visitors to the airport and to know all the negatives and positives.

He explained that this procedure will contribute significantly to raising the level of quality of services provided to the public. Al-Fadaghi added that travelers can make their comments at the airport lounges, which includes a ‘barcode’, through which the traveler or visitor can enter the electronic page designated to receive all suggestions, complaints and demands by providing the passenger’s data and phone number for easy communication and to facilitate the provision of services.

Monitor
He pointed out that the senior management recommended providing all services to travelers in a way that contributes to their quality, explaining that a quality control department has been established to monitor the departments and measure the quality provided, especially those who deal with travelers directly. He indicated that the traveler can comment or monitor the negatives or positives from the parking lot and even while boarding the plane, stressing that there are work teams that will study all these observations and develop solutions to address all the negatives.

Al-Fadaghi stated that the civil aviation is open to suggestions and encourages passengers and airport goers, saying that “these ideas and proposals contribute to the development of work and encourage us to avoid any problems that may arise, thus raising the level of service provided to the public.” On the other hand, Al-Fadaghi revealed that the work teams in the civil aviation continue to work as a beehive during the summer season, which is witnessing a significant increase in the movement of passengers and aircraft. He indicated that directives were issued that employees in the technical sectors and related to passenger traffic should not take vacations during the summer period, due to the intense and continuous work witnessed during this period, stressing that civil aviation is keen to serve passengers from car parks to boarding planes.

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