KUWAIT CITY, July 13: National Bank of Kuwait (NBK) launched its ATM machine service for the visually-impaired customers in Kuwait — the first service of its kind on a national level. This step stemmed from NBK’s continuous consideration for providing all segments of its customers with the best services for its ATM machine cardholders.
The new unique service, represented by visually-impaired friendly ATM machine is located in a separate location in the main branch of the bank, to ensure the highest standards of quality and specialized service for individuals of special needs while completing their financial transactions. The new automated ATM service provides numerous services including cash withdrawal, mini bank statement and other ordinary banking services provided by conventional local 24 hour ATM machines. The new ATM machine has been equipped with a special operating system providing visually-impaired customers with special apparatus tools similar to methods used in audio instructions.
On this occasion, NBK’s Deputy General Manager, Consumer Banking Group, Mohammed Khaled Al Othman, reiterated that this step reflects the bank’s determination to commit to its responsibilities towards its special-needs-customers and provide them with all their financial needs in the fastest and easiest way. This stemmed from the bank’s strategic framework represented by remaining an active banking partner with special-needs customers through shortening distances for their comfort round the clock.
Al Othman also stated that the new ATM service is located in NBK’s main branch to provide customers with secure usage, while plans for other similar ATM machines are underway in other districts in Kuwait, indicating that such new services represent added values to the numerous services in the bank’s existing financial services basket that the bank ensures to enhance and develop constantly. This step also emerged stemming from the bank’s objective to improve its local branch network renowned for being the largest in Kuwait, comprising of 68 branches.