KUWAIT CITY, Feb 10: Kuwait Finance House (KFH) honored the distinguished employees of Innovation and Service Quality 2017 program at an annual ceremony held at Millennium Hotel. This comes within the framework of the bank’s keenness to recognize the efforts of employees with outstanding performance in the customer service, while motivating them for further dedication and devotion.
The recognition encompassed those who came first in the banking branches, showrooms, Call Center, Direct sales Corporate Banking, Business Banking and other support departments.
In his opening speech, KFH-Group CEO, Mazin Al-Nahedh said that KFH has been a leading global Islamic financial institution for 4 decades, reiterating the importance of exerting extra efforts to maintain the leadership position of the bank while facing the challenging environment.
He added that the success and achievements of KFH wouldn’t be possible without the collective efforts of thoroughly implementing the strategy of KFH of which the main pillar is service quality, indicating innovation and fintech are the pillars for customer service. It’s very significant to adopt technology and utilize it for the best interest of customers, especially that the world is going digital. KFH has made significant strides in adopting the latest developments of banking technology to meet its customers’ aspirations.
Al-Nahedh called on employees to make service quality a work behavior in order to contribute to achieving the highest levels of performance and customer satisfaction.
Meanwhile, Group Chief Retail and Private Banking Officer, Waleed Mandani expressed his thanks and appreciation to the distinguished employees and the departments that collaborated with the Service Quality to achieve its objectives as per the discipline and excellence standards, indicating the achievements in service quality and innovation are concrete example that KFH is on track. Service Quality is a pillar to boost development and achieve growth and prosperity at KFH.
Mandani indicated success can be achieved through paying attention to all segments of customers in a fair and balanced manner, while continually improving the service and adopting scientific methods to evaluate the performance of the frontline service providers and other departments such as the Private Banking, Personal Financing and Business Banking.
For his part, Group Chief Strategy Officer, Eng Fahad Khaled Al-Mukhaizeem emphasized that the bank’s prestigious status is the fruit of collective and continuing efforts since establishment. He reiterated the key role of keeping abreast of latest developments of banking products and services to compete the largest global financial institutions, while ensuring the implementation of quality, accuracy and efficiency standards.
Al-Mukhaizeem said that the excellence in service quality is the core of the KFH strategy. The bank strives to increase its market share by achieving leadership in rolling out innovative products and services.
Executive Manager Group Service Excellence and Innovation, Houssam Al khatib explained that Service Quality department has succeeded in expanding its businesses to cover new areas, while tailoring programs and professional mechanisms to contribute in raising the level of service and efficiency at the bank.