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Some immigration staff at airport show low level of hospitality: MP – ‘Prevent employees from using cellphones during work’

KUWAIT CITY, April 30: Head of parliament’s Priorities Committee MP Yousef Al-Zalzalah criticized the uncivilized environment in Kuwait International Airport especially the low level of hospitality shown by some employees of the airport, which is considered as “the face of Kuwait”, reports Al-Seyassah daily.

In a press statement, MP Al-Zalzalah explained that the airport is the first place where visitors should know Kuwait as a good and generous country.

However, some immigration employees in the airport insist on portraying a grim image of Kuwait to the passengers by behaving recklessly, which is a clear indication of their lack of the minimum principles to follow when dealing with the public.

He requested Ministry of Interior to send employees who work at the immigration counters to Dubai to learn from their counterparts in the Dubai Airport on how to deal with the public in a manner that will reflect the elegance of the country and its people.

Dr Al-Zalzalah requested border entries’ officials to prevent employees from using their mobile phones during work, indicating that they spend 95 percent of their time on their mobile phones and only 5 percent working. He said he hopes the concerned officials of Ministry of Interior will receive this message and does something in that regard, especially since many people have been complaining about these employees.

Minister of Information and Minister of State for Youth Affairs Sheikh Salman Sabah Al-Salem Al-Humoud Al-Sabah said on Saturday the Youth Ministry pays much heed to people with special needs, and seeks to answer their needs. Meeting the voluntary disabled team’s head Salem Al-Qattan, the minister said the Youth Ministry is also keen to promote the efforts of people with special needs, and to help them give out creative products, the ministry said in a release.

Sheikh Salman also appreciated the constructive efforts exerted by the voluntary team to fulfill the needs of people with special needs and their families, the ministry added. During the meeting, Al-Qattan briefed the minister on his team’s activities and achievements, and highly commended Sheikh Salman’s distinguished support for the team and all clubs and societies that cater for the handicapped.

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