KUWAIT CITY, April 14: The Consumer Protection Sector (CPS) of the Ministry of Commerce and Industry has addressed the Union of Car Agents about the 10 obligations the agent has to keep in mind when providing regular maintenance services for the product they sell as per the guarantee to comply with them as follows, reports Al-Rai daily.
To provide sufficient equipment, technicians and personnel, to the extent that it may provide service within reasonable periods, consistent with the consumer’s right to anticipate at the date of purchase, according to the reputation of the mark or agent or both.
To carry out necessary maintenance works with the help of trained personnel and appropriate techniques according to the manufacturer’s instructions, and to ensure the quality of maintenance.
To allocate appropriate means of communication with consumers to facilitate services and coordination upon receipt and delivery of goods and the establishment of a unit to follow up remarks and complaints of consumers, and develop a clear mechanism to deal with them and coordination with the competent authority. This is in addition to a statement of the periodic maintenance fees, the date of their execution and the time spent, in a prominent place in his service centers.
The agent has also to disclose the estimated cost of maintenance at any time at the request of the consumer; deliberate written limitation for completion of the maintenance procedure, and enabling the consumer to prove it; clarification of maintenance service fees including inspection, replacement of damaged parts, calculation of labor wages and other paid services.