Stick to rules, upgrade systems to expedite Kuwaiti citizens’ and expats' transactions

He was briefed on the operational mechanisms and electronic systems in use, and their role in improving performance and raising efficiency. He also toured the reception and transaction processing sections in the center, where he reviewed the readiness of the technical and administrative staff, their compliance with regulations and instructions, and procedures followed within the service facilities. He stressed the importance of continuously improving service quality, addressing obstacles faced by clients, and raising performance levels in all sectors.

He emphasized the need to strictly abide by the regulations and procedures to ensure the highest level of accuracy and speed in processing transactions for citizens and residents. He added that the ministry remains committed to supporting digital transformation and upgrading electronic systems to expedite transaction processing and improve service quality. He also highlighted the importance of continuous performance development and achieving institutional excellence. On the other hand, Al-Roumi expressed his appreciation to the Undersecretary for his unwavering support, while commending his close follow-up of the workflow and his commitment to improve performance and services.