KUWAIT CITY, Sept 10: Ministry of Electricity and Water launched a new application “MEW 152” on September 7 for receiving complaints concerning the ministry’s services through smart devices, and activating the use of a smart fault system, reports Al-Rai daily.
Assistant Undersecretary for Planning Affairs at the ministry Ahmed Al-Rashidi said, “The smart app for receiving fault reports is one of the new channels that the ministry is adding within the current channels that it offers its customers to report faults. This is aimed at making it easier for consumers and the ministry’s personnel to report faults immediately so that they can be dealt with through various emergency teams”.
He affirmed the keenness of the ministry to offer many services through which the consumers can communicate with it, especially regarding problems of interruptions and electricity or water related faults.
Al-Rashidi stressed that the launch of this smart application is an important step to speed up interaction with the electrical and water network faults.
He indicated that the ministry’s other services related to faults are continuing including the Call Center, and the fault reporting service via the various social media accounts of the ministry or through its website.
Al-Rashidi explained that the new application was built using many modern technologies and is linked to Geographic Information Systems (GIS), the Customer Relationship Management (CRM) system in the customer services sector, as well as with the Public Authority for Civil Information (PACI).
It provides a quick solution to the problems related to receiving requests and reports of faults and showing transparency by giving customers the opportunity to know the progress of the procedures, filing of the reports made, and follow up their status in an up-to-date manner.It also provides necessary technical tools for workers in both the electricity and water emergency centers to speed up the process of locating faults on the electronic maps, follow up on the real-time status of the repair procedures and interact with the customers.
Al-Rashidi highlighted the instructions from the Minister of Electricity and Water to urgently execute this project to provide the application on smart devices, and speed up the implementation of the smart fault management system, and Order Management System (OMS).
He said the sector was assigned to do so at the beginning of August, and the achievement was carried out with the cooperation and support of all teams in the information systems sector, network distribution sector, Control and monitoring center, the water operation and maintenance sector, and the customer services sector.
Al-Rashidi stressed that this project is the joint effort of these sectors and PACI, which resulted in the development of this system and the associated office system.