LuLu Hypermarket wins ‘Service Hero’ award for 2nd successive year

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KUWAIT CITY, March 13: For a second consecutive year, LuLu Hypermarket, the leading regional retailer, won the prestigious ‘Service Hero 2022 Customer Service Assessment’ award, after customers in Kuwait voted the retailer as the ‘Best Supermarket 2022’ in Kuwait. This is the fourth time that LuLu Hypermarket is being selected for this annual award, after having won the ‘Service Hero Service Assessment Award’ in 2013, 2014, and 2021 in the ‘Best Specialty Store’ category. In a media statement issued after receiving the ‘Service Hero 2022’ award, top LuLu Hypermarket management in Kuwait expressed their gratitude and appreciation to all their valued customers, well-wishers, and other stakeholders for their overwhelming vote of confidence in the brand.

A group photo from the event.

The statement also underlined the hypermarket’s pride in winning the Arab world’s only customer satisfaction index that is based solely on consumer perceptions. The statement added: “As a responsible retailer, it is our commitment and obligation to our loyal customers in Kuwait to facilitate well-organized, easily accessible, and conveniently located retail outlets, where shoppers are able to purchase quality products at the best competitive prices in a world-class shopping ambiance.

“We also assign the utmost priority to enriching and refreshing the product range available on our shelves so as to cater to the tastes, desires, requirements, and choices of customers. Our future plans include further extending our product range to meet the demands of various sectors of our customer base, and enlarging our network to reach all areas of the country in the most efficient manner.” The award is widely seen as a refl ection of the entrenched loyalty and popularity that the brand and its customer-oriented services enjoys among shoppers in Kuwait.

LuLu Hypermarket won the 2022 award following an in-depth and stringent assessment procedure that evaluated various criteria across several service dimensions. Among the dimensions examined by the index evaluators were quality and variety of the hypermarket’s product range, reliability and speed of service delivery, staff attitude, and convenience of location and value to price, as well as store hygiene, product availability and the usefulness and functionality of their online presence. In this year Lulu hypermarket has announced plans to open five more new outlets in Kuwait. These new projects are expected to provide customers with an enhanced shopping experience and access to a wider variety of products. The top scoring brands on overall customer satisfaction in each service category, which met the minimum vote requirements, were then awarded pole-position prizes. Launched in 2010, the Service Hero Awards are the only national index which awards prizes based solely on consumer feedback. The assessment is overseen by an independent advisory council.

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