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Passengers complaining about a horrible smell in the airport and “unprofessional and slow boarding.”
KUWAIT CITY, May 31: Travel website AirHelp ranks the world’s major airports on three metrics: on-time performance, service quality, and food and shops. A German management company AirHelp speciaizes in airline disruption claims first published its ranking in 2015 and continues to update rankings annually.
Airports are scored on a 10-point scale based on three criteria. On-time performance measures how punctual flight departures and arrivals are and accounts for 60% of an airport’s overall score.
Service quality contributes another 20% of the score. It is evaluated by the quality of customer service, how fast security wait times are, and how clean an airport is. Food and shops constitute the final 20% of the score; data is collected from passengers who rate food and shopping options on a scale of one to five.
AirHelp explained in its methodology brief that it excludes airports it is “unable to get data for,” and that the ranking only includes the world’s “best known and most used airports.”
At the top of the list: Qatar’s Hamad International Airport, which beat out 131 other airports for the top spot. It garnered an overall score of 8.39 out of a possible ten.
But while Qatar’s airport shone brightly, several European airports landed at the bottom of the list. According to AirHelp’s rankings, eight of the world’s 10 lowest-ranked airports are located in Europe.
The bottom ten includes Kuwait International Airport ranked at 2nd worst airport in the world
Overall AirHelp score: 5.78
On-time performance: 4.3
Service quality: 8
Food and shops: 8
Kuwait International Airport served over 15 million people in 2019. It also has a military airbase that is used by the Kuwait Air Force. The airport has a 2/10 rating on Skytrax, with some passengers complaining about a horrible smell in the airport and “unprofessional and slow boarding.”
Worst 10 airports that were ranked the worst in the world by AirHelp. Entrants are arranged in descending order according to their final scores.
- London Gatwick Airport (London, United Kingdom)
- Billy Bishop Toronto City Airport (Toronto, Canada)
- Porto Airport (Porto, Portugal)
- Paris Orly Airport (Paris, France)
- Manchester Airport (Manchester, United Kingdom)
- Malta International Airport (Malta, Malta)
- Henri Coandă International Airport (Bucharest, Romania)
- Eindhoven Airport (Eindhoven, Netherlands)
- Kuwait International Airport (Kuwait City, Kuwait)
- Lisbon Portela Airport (Lisbon, Portugal)