Government institutions owe MEW 500 mln dinars

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Ministry keen to develop customer service sector

KUWAIT CITY, April 9: The Director of Customer Service at the Ministry of Electricity, Water and Renewable Energy, Eng. Falah Al-Mutairi, said the ministry is making great efforts to collect its debts from consumers, through various methods that make it easier for the consumer to pay the bills, reports Al-Jarida daily. Al-Mutairi told the daily the ministry is keen to develop the customer service sector to provide services in the easiest way to the consumer, indicating that the total collections of bills from April 1, 2022 until March 31, 2003, are estimated at about 400 million dinars. He added there are government agencies that pay their debts in a timely manner, and there are others that have debts or claims in favor of the Ministry of Electricity, and those debts are estimated at about 500 million dinars.

He added, the ministry does not cut the power supply from government institutions, but these agencies do not benefit from the services provided by the ministry, such as “a discharge certificate, a current receipt certificate, and other things except after paying off the debt, and taking a letter of commitment to pay, and after that stage, the payment is followed up by the department of institutions and the public sector with customer service. He pointed out that coordination is currently taking place with various state agencies to cooperate with the ministry in paying off its debts, according to Cabinet Resolution 1116 to urge government agencies to collect state debts.

Late in paying
He explained that in the event that government agencies are late in paying, the ministry sends letters to those authorities, followed by a reminder letter, then a reminder appendix.” If the parties that do not pay or do not cooperate in the payment, the ministry sends a letter to the minister of the authority to urge his ministry or his government agency which is responsible for payment, and if there is no response, the matter is submitted to the Council of Ministers to collect budgets from that authority.

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