Call center flooded with 11,704 reports: Majority on electricity problems

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Kuwait’s electrical load index holds strong at 15,300 megawatts despite the heatwave.

KUWAIT CITY, June 10: The electrical load index has maintained high levels since the onset of the peak season at the start of this month, although it has slightly decreased from the peak of 16 thousand megawatts as temperatures soared to 46 degrees Celsius yesterday, with the index hovering around 15,300 megawatts, reported Al-Rai newspaper.

In response to this surge in demand, the Unified Communications Center of the Ministry of Electricity and Water has been inundated with reports of power outages in various areas. Head of the Unified Communications Department, Muhammad Al-Azmi, confirmed that since the beginning of June, coinciding with the notable temperature rise, the center has been operating round-the-clock to handle reports and inquiries, ensuring optimal customer service.

Al-Azmi revealed that the center received a total of 11,704 reports, with 10,339 pertaining to electricity and 1,365 concerning water issues, signaling a predominance of electricity-related reports due to the scorching weather conditions.

He emphasized the importance of adhering to safety protocols when dealing with electricity to prevent accidents, particularly in households with young children. Safety measures include keeping electrical cords out of reach, avoiding placing appliances near water sources, refraining from overloading electrical outlets, and ensuring regular maintenance and inspection of appliances.

Encouraging prudent consumption, Al-Azmi urged residents to use electricity and water sparingly and heed awareness advice. He reiterated the Ministry of Electricity, Water, and Renewable Energy’s readiness to address emergencies, urging citizens and residents to report any issues promptly through the 152 hotline or the mew152 application, available for download on smart devices.

Upon receiving reports, the center categorizes and forwards them to emergency response teams, who promptly undertake necessary repairs to restore services as swiftly as possible.

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