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Thursday , October 21 2021

Airport’s Terminal 4 to start using robots to serve passengers soon

IIAC announces launch of flights to New York from this week

KUWAIT CITY, Sept 14: Korean Incheon International Airport Corporation (IIAC) – the operator of Kuwait International Airport’s Terminal 4 (T4) – revealed that it will soon start using robot technology for providing travel and aviation services, such as information services, baggage services, and others, to passengers, reports Aljarida daily. The new CEO of the Korean firm Jang Joon An announced the launch of flights to New York from this week with one flight per week. Joon An elaborated the new services to be launched in the T4 building to serve passengers. Tools of latest technology will be used to enhance the level of safety in preparation for the next phase of easing the restrictions imposed by the health precautionary measures. Specialized robots will be provided in the departure area in the coming months to help in offering travel and aviation services for passengers, such as information services, baggage services and others.

He expressed his appreciation for the resumption of some commercial flights in Terminal 4 at Kuwait International Airport after a respite of about a year and a half to Paris, Malaga, Sarajevo, Geneva, Munich and some new stations including Frankfurt, Cairo, Amsterdam and New York in the months of July, August and September. These are among the most important destinations that promise gradual resumption of full operation. Regarding the new flight schedule, Joon An explained that there are two flights per week on Wednesdays and Saturdays to Amsterdam, two flights per day to Cairo, two flights per week on Sundays and Wednesdays to Frankfurt, three flights per week to Paris on Sundays, Wednesdays and Fridays, two flights per week to Malaga on Sundays and Thursdays, and two flights a week to Sarajevo on Saturdays and Wednesdays. Also, flights to one of the important destinations – London – have been launched with three flights a week on Saturdays, Tuesdays and Thursdays. Also, three weekly flights will be operated to the city of Bodrum in Turkey on Saturdays, Tuesdays and Thursdays, three flights per week on Sundays, Mondays and Fridays to Trabzon in Turkey, along with normal flights to Istanbul, as well as two flights per week to Tbilisi on Mondays and Friday.

Since the resumption of flights, the number of flights taking off from the airport reached 14, and inbound flights have reached 14 daily. The total number of flights operating in Terminal 4 in the year 2020 was 10,233, including 5,104 departing flights and 5,129 incoming flights. The total number of departing passengers was 621,603 and those arriving was 593,303. Also, the number of flights and travelers decreased due to the COVID-19 pandemic. The total number of flights that operated from the beginning of the year 2021 until September 10 was 5,389, including 2,699 outbound and 2,690 inbound flights, and with a total of 231,591 departing passengers and 190,181 arriving ones. Joon An said, “Everyone has gone through a difficult stage, and the focus must be to make flights safe health-wise in order to avoid the spread of the virus. This requires cooperation from passengers to ensure safety through their commitment to all instructions related to this”.

He stressed the importance of maintaining social distancing and sanitization, adding that health safety for travelers is a top priority and necessity in the current stage. Joon An affirmed that operating of the flights completely depends on the global epidemiological situation, so that the health situation in the country is preserved. He said, “We are ready for the full operation of the airport in accordance with the approval of the health authorities in the country and the reopening of destinations in other countries after they were halted due to the COVID-19 pandemic”. Joon An highlighted that the company obtained three ISO certificates – ISO 9001:2015 in quality management system, ISO 14001:2015 in environmental management system, and ISO 10002:2018 in customer satisfaction system and in quality management to deal with complaints in institutions. He added that the ISO certificate in quality system management contributes to the advancement in the provision of its services in line with the international systems and standards to achieve more than the satisfaction of the public, and work on the development and continuous improvement of all processes and procedures used in the field of airport management services

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