Public rating of gov’t offices performance scores 69.4%

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KUWAIT CITY, Dec 29: The response to a parliamentary question revealed the low level of public’s evaluation of the performance of various ministries and government agencies. The average score was an “acceptable” 69.4 percent in the public evaluation of the performance of about 30 government agencies. This percentage reflects the popular dissatisfaction with the services provided by government agencies, reports Al-Rai daily.

In his response to a parliamentary question by MP Thamer Al- Suwait, the Deputy Prime Minister and Minister of State for Cabinet Affairs Barak Al-Shitan had attached the response of the Head of the Government Performance Follow-up Agency (GPFA) Sheikh Ahmed Mishaal Al-Ahmad, stating that the agency carries out its specializations regarding the public opinion on the level of government performance, and finds ways to relate to it through the use of field tests as one of the most realistic measurement systems. The public opinion polls conducted by the agency resulted in results included in the detailed tables for most government agencies.

Opinion
Looking at the results tables of the public opinion polls, it was found that the highest level of satisfaction recorded by the public was for the performance of the Public Institution for Social Security (PIFSS), which got a “good” rate of 82 percent, followed by the Public Authority for Minors Affairs (PAMA), which scored 81 percent, and then the Commercial Control Department of the Ministry of Interior.

The Ministry of Commerce and Industry scored a “good” rate of 80 percent as well. After this, the satisfaction rates declined, with the lowest level of popular satisfaction being for the services of Kuwait International Airport, which recorded a “weak” rate of 58 percent for the departure services, and 59 percent for the arrival services.

Observed from these rates was also a decrease in popular satisfaction with the services of public hospitals, which recorded an “acceptable” rate of 60 percent. Close to it was the Public Authority for Housing Welfare, which recorded 61 percent of popular satisfaction, followed by the services of the Public Authority for the Disabled Affairs with an “acceptable” rate of 62 percent.

The Public Authority for Food and Nutrition got an “acceptable” rate of 64 percent, which is the same percentage obtained for the services of the Ministry of Higher Education and the General Medical Council of the Ministry of Health. Among the entities that did not obtain high evaluation was the National Fund for the Development of Small and Medium Enterprises, which obtained an “acceptable” rate of 66 percent – equal to the rate received by the Overseas Medical Department of the Ministry of Health. Both the Public Authority for Manpower (PAM) and the “ministry complexes” received an “acceptable” rate of 67 percent.

Evaluation
Meanwhile, the consumer affairs offices of the Ministry of Electricity and Water did not gain popular satisfaction, as their evaluation resulted in an “acceptable” level of 69 percent, which is the same percentage obtained for the services of the General Traffic Department in the Ministry of Interior. The rest of the government agencies were given a “good” rate.

In response to a question about the number of the State Audit Bureau’s observations that have been dealt with since the establishment of the agency, the answer was, “The apparatus conducts a study on the annual reports of the State Audit Bureau with the results of the annual evaluation and review of the entities subject to the audit of the bureau.

It then proposes appropriate recommendations to address the observations that appear in these reports, which the agency submits to the Council of Ministers. The Council of Ministers then issues the necessary decisions to government agencies to implement these recommendations.”

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