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Zain wraps up 2nd Knowledge Conference Workshops inspire employees in customer experience excellence

KUWAIT CITY, Dec 21: Zain, the leading telecommunications company in Kuwait, is proud to announce the successful hosting of its Knowledge Conference 2013 workshops. The conference, which is in its second year, assembled more than 1,000 Zain employees and was concluded with a workshop by Ron Kaufman, the international motivational speaker and author of the New York Times best-seller “Uplifting Service”.
The interactive workshop, aimed at increasing the commercial knowledge of Zain employees, focused on ways of servicing customers and exceeding their expectations. During the workshop, Ron Kaufman presented real-life examples of customer servicing through references such as ‘The Secrets of Superior Service’, where he discussed customer centricity amongst other pertinent topics.

Nawal Bourisli, Director of Human Resources at Zain Kuwait commented: “Our employees are the main pillar of our company’s success, and by offering them chances to participate in such interactive workshops, we are reinforcing our commitment to their development. Our customers lie at the center of everything we do, and by training our employees we are ensuring that our customers will receive the best possible service. Hosting international speakers such as Ron Kaufman is an added value to all of us, and we have indeed gained valuable insights of how to better service our loyal customers.”

Zain places the growth and improvement of its staff as a top priority and considers its employees a real asset of the company, thus its intention to continue investing in the human element of its operations, which will ultimately have a positive impact on the company overall. Other internationally reputed speakers took part in the 2nd Knowledge Conference included Apple co-founder Steve Wozniak, as well as influential local speakers who presented an array of valuable workshops to Zain employees covering various topics such as customer service excellence, innovation in technology, and secrets of teamwork spirit.

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